Triage First is an incomparable provider of comprehensive triage education second to none.  I have taken multiple triage courses, in-class and online, to compare what was available for my staff to use. After much research, I have found the material that Triage First provides is invaluable.  A lot of other providers miss out on key topics such as pediatrics, Triage First does not. The modules offer a comprehensive educational experience.  The online delivery provides a self-paced approach for staff that allows comprehension of the material presented.  I appreciate the effort that Triage First has put into their materials and platform allowing a uniform way to train to the triage process across the patient populations.

Nicole Buck

ED Educator , Doctors Medical Center, Modesto, CA

Our facility was needing to revamp and reenergize our triage nurses. After looking at several courses, TriageFirst provided what we needed. The course goes beyond how to determine an acuity; it is truly a comprehensive course and addresses the difficulties that are experienced out in triage. We first had several experienced triage nurses go through the on-line course. They valued it so much we decided to have all our triage nurses complete this program. The ease of the on-line format was a win, plus the added benefit of obtaining continuing nursing education contact hours. Thank you for working with us to arrange this training to 43 of our nurses.

Kari Watson

Nurse Educator, Bryan Medical Center

The course follows but expands upon, the ENA’s teaching for triage. I think this course is more welcoming to the less experienced nurse as well. This course has made it easier to understand the importance of distinguishing when a rapid versus comprehensive triage assessment is indicated. Triage is a process and a system that goes far beyond an acuity level. Most initial triage training focuses on assigning the right acuity level whereas this training expands upon triage as a whole and is geared toward the nurse’s continued educational needs.

Taylor Mork

RN, Naval Medical Center Camp Lejune, Richland, NC

Mel Hickman

Chief Nursing Officer In Charge, Irwin Army Medical Center

Testimony from Industry Expert:

I first met the owner of TriageFirst in 1996, brought together by our common national nursing association, ENA, because both of us had a passion for emergency department triage.  Back then, triage wasn’t an area of much interest to most, but to the two of us, it was becoming “our everything”.

Rebecca McNair had a vision.  She was a veteran and found similarities between her work in the military and her work as an ED nurse.  Her energy and her progressive ideas lead her to start her educational company, TriageFirst.

Over the past 20+ years, she has developed her company to meet the changing needs of emergency departments, she has been able to keep the pace, stay ahead of the changes in our environment, and provide what nurses need most.

 TriageFirst not only addresses what EDs and nurses need now, she has invested in the future of triage nurses.  She has mentored nurses, networked around the world, listened to the needs of the front-line staff, and continued to strengthen her service and provide what is needed most.

 Whether an individual nurse takes a course with TriageFirst or an organization uses TriageFirst to consult on their own department, participants will never be disappointed in the service that TriageFirst is able to provide.  To say that TriageFirst is life changing for the participant, is certainly an understatement. 

Valerie Aarne Grossman, MALS, BSN, NE-BC

Author Quick Reference to Triage and Emergency Nursing 5-Tier Triage Protocols

I must admit that I wasn’t a believer at first, but after talking with the nurses that attended the most recent Triage First class at our facility, I’m sold. Now I can’t believe facilities let people triage without the class. This is the kind of training triage nurses need. As a smaller community hospital, we need to start thinking outside the box and creating innovative partnerships to bring this kind of quality training to emergency department nurses in a cost-effective manner. Thanks for working with us to make that a reality!

Brett Dodd RN, CEN, CCRN, CFRN

Unit Based Outcomes Facilitator, Dignity Health

We began an initiative for emergency services improvement in 2002 and enlisted Triage First to partner with us to effect these changes.  Their emphasis on point of entry processes, elimination of bottlenecks, and overall patient satisfaction have provided the impetus we needed to bring about a cultural transformation in our emergency departments.  Triage First is a valuable partner in risk, quality and education.

Suzanne Stone-Griffith

Vice-President Quality, HCA

As a fresh new grad with less than one year of experience, I feel this course reminds me of school a whole lot, but it also sheds light on common errors that experienced RN’s make or simple tools that they may fail to utilize.  In fact, I frequently see nurses discussing Triage First’s assessments tools as methods of patient care.  And that’s awesome because it places RN’s with different levels of experience on the same playing field.  

Rene Campos-Briseno, RN

ED Nurse

Hospital Administrators supported the evidenced-based emergency triage training through Triage First, and the results now speak for themselves. Because of the hard work and willingness to improve the ED process at Ojai Hospital, patient satisfaction scores increased from 43% to 95% (over 2 years time).  Triage wait times have also been reduced by more than 50%. As I have shared with you previously, these improvements mirror those seen here at Community Hospital ED over the past 3 year.

Reference course content: Solid conceptual foundation, that is referenced by best practices. I have now an arsenal of information that will not only improve my process, but save lives.

ED Pulido, RN, BSN, PHN, VA-BC

Clinical Educator

This goes WAY BEYOND triage. It solidifies in a nutshell what a RN in the ER is all about!

Jackie Magnuson, RN

ED Nurse

Finally, someone put together a rational comprehensive method for teaching ED RNs the art/skill/science of triage. WOW!!

Lisa McConnell-Cruse, RN, MSN, APRN-BC

Assistant Manager/Nurse Educator

This course helps nurses use a systematic approach to determining acuity in a standardized way.

Dana Spruell, RN, CEN

Clinical Nurse Educator, Kansas City, MO

Take the time and opportunity to take the Triage First Course, no matter how long you have been a nurse. Managers should also take the course, if they never have.”

S. Butler, RN, MSN

Director of Nursing

This course is thorough and puts triage into perspective. It fine tunes your skills and gives reasoning a new nurse learning would understand. 

Ana Anoveros RN

ED Charge Nurse, St. David’s Healthcare

This course gave me a whole new perspective on the triage process. I feel that my critical thinking skills will be greatly improved as a direct result of this course

Dianthe Fleming, RN

ED Nurse, Dayton, OH

I have been an ED nurse 13 years. It made me take a good look at my professional practice and the things I can do to give quality triage, all nurses need to take this course!

Dana Weber, RN, BSN

ED Nurse, Miami, FL

Excellent investment – financial expense seems like pennies compared to value of education I walked away with. I am better able to advocate and care for my patients now.

Darla Kontoulas, RN, BSN, CEN

ED Nurse, Orlando, FL

Triage First is a clear way to understand a huge job as part of an already complex position in a healthcare system.  Thanks for equipping me to do the job better and safer.

Julie Harden, RN

ED Nurse

I believe every working environment is only as strong as their weakest link. All ED RNs should hold each other accountable as well as mentor each other to ensure confidence and safety. This course helps set the foundation to attack triage as opposed to “taking your turn” in triage.

Len Shimabuku, RN

ED Nurse

This course left me feeling more confident to approach triage as a process; I feel that I can better serve my patients and colleagues while I am triage nurse

David Goodreau, RN

ED Nurse, Evergreen Health Medical Center

It taught me how to look at patients differently and I left here feeling like I was a better nurse.

Debra L. Spray, RN, ACLS, PALS

Emergency Department Nurse, Elkins, WV

This course is a great refresher, motivator, and enhancer to our daily nursing practice. You will walk away with invaluable encouragement, acknowledgement and feeling self-empowered.

Nicole Falatic, MSN, RN

Emergency Department Nurse, Mercy Saint Mary’s

Highly recommend this course, I thought I knew how to triage 100% correctly and learned I didn’t.  This course is real life situations and I will definitely use the tips I gained throughout my career.  Thank you for your time, truly appreciated.     

Sarah Picon, RN

Emergency Department Nurse, Orlando VAMC

I would highly recommend this course.  I learned critical thinking, systemic approach in decision making throughout this course.  Over all, made me a better nurse.

Chun Blackie, RN

Emergency Department Nurse, VAMC Northern California

This is a fantastic course to standardize/learn the “proper” way to effectively triage

Thomas Loiler, RN

ED Nurse

Take it!  You will learn a great deal to help validate what you are doing or develop ideas on ways to improve practice and patient safety and care in your current workplace.

Justin Pannell, RN, BSN, EMT, AHA

ED Instructor, ED Nurse